Cancellation & Refund Policy

 

1. Order Cancellation

• Eligibility: You may cancel your order within 24 hours of placement, provided it has not yet entered the shipping/processing stage.
• Process: Contact our Customer Support team immediately via email, phone, or your account portal. Include your order number and details.
• Non-Cancelable Orders: Orders marked as “Shipped” or “Processing” cannot be canceled but may be eligible for return upon delivery (see Refund Eligibility).

2. Refund Eligibility

• Timeframe: Refund requests must be submitted within 7 days of receiving your order.
• Conditions:
  • Items must be unused, in original packaging, and include all tags/manuals.
  • Proof of purchase (e.g., order number) is required.
  • Refunds are not available for:
    • Digital products (e.g., software, eBooks).
    • Perishable or personalized/custom-made items.
    • Final sale items (clearly marked at purchase).
• Fees:
  • A 15% restocking fee applies to eligible returns (exclusions apply, e.g., defective items).
  • Original shipping costs are non-refundable unless the return is due to our error.

3. How to Request a Refund

1. Contact Us: Reach out via email (mks@htbazaar.com) or your account portal within 30 days of delivery.
2. Provide Details: Include your order number, reason for return, and photos if applicable (e.g., damaged items).
3. Approval & Instructions: We’ll review your request within 3 business days and email return instructions if approved.

4. Refund Processing

• Timeline: Refunds are processed within 5–10 business days after we receive and inspect the item.
• Method: Funds are returned to your original payment method. Bank/card processing times may vary.

5. Non-Refundable Items
The following cannot be refunded:

• Digital downloads or subscriptions.
• Personalized/custom products (e.g., engraved items).
• Gift cards.
• Final sale items.

6. Exceptions

• Damaged/Defective Items: Contact us within 7 days of delivery. We’ll cover return shipping and issue a full refund or replacement.
• Wrong Items Shipped: We’ll refund shipping costs and send the correct item immediately.

7. Contact Us
For questions or assistance:

• Email: mks@htbazaar.com
• Phone: +91 8368418388 (Mon–Fri, 9 AM–5 PM EST)
• Portal: Visit Support in your account dashboard.

Note: This policy is subject to change. Review periodically for updates. By purchasing, you agree to these terms.